Privacy Policy

Titane Windows and Doors ("we", "our", "us") operates the website [www.titaneupvcdoubleglazing.com.au] ("the Website"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make use of our Website. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using the Website, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, which may include, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Any other personal details provided through contact forms, subscription to newsletters, or during customer inquiries.

1.2 Non-Personal Information

When you visit the Website, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Web pages visited, time spent on pages, and referring website addresses
  • Cookies and other tracking technologies

1.3 Cookies

We use cookies and similar technologies to enhance your experience on our Website. Cookies help us to provide a more personalised service and improve the functionality of our site. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your experience on the Website.

  1. Use of Information

2.1 Personal Information

We may use your personal information for the following purposes:

  • To provide and manage our products and services
  • To communicate with you, respond to your inquiries, and provide customer support
  • To send you promotional offers, updates, newsletters, or marketing communications (with your consent)
  • To comply with legal obligations and enforce our terms and conditions

2.2 Non-Personal Information

Non-personal information is used to:

  • Improve the functionality and performance of the Website
  • Monitor website usage and analytics
  • Understand user behaviour and preferences
  • Assist in diagnosing technical issues or security threats
  1. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may disclose personal information to:

  • Service providers, partners, or contractors who assist in delivering services to you (e.g., payment processors, website hosting, marketing tools)
  • Legal authorities or regulatory bodies, where required by law
  • A third party in the event of a merger, acquisition, or sale of assets
  1. Data Security

We take reasonable steps to ensure the security of your personal information from loss, misuse, and unauthorized access, modification, or disclosure. Our security measures include secure hosting environments, encrypted communications (SSL), and regular security assessments. Despite our efforts, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

  1. Third-Party Links and Services

The Website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to read the privacy policies of any website you visit from our links.

  1. International Data Transfers

While we are based in Australia, some of our service providers may store or process data outside of Australia. When we transfer personal information to entities outside Australia, we take reasonable steps to ensure that the overseas recipient complies with the APPs or offers equivalent protection.

  1. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccuracies. To do so, please contact us using the details provided below. We will respond to such requests in accordance with the Privacy Act 1988 (Cth).

  1. Data Retention

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. When your personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.

  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of the Website following the posting of changes constitutes your acceptance of the updated policy.

  1. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us at:

Titane Windows and Doors
Email: [email protected]
Phone: 03 6330 3639
Address: 9 Legana Park Drive, Legana, Tasmania, 7277